Refund policy

Return, Replacement, and Refund Policy

• Perishable Goods Policy
  Because flowers are perishable and custom arranged, returns are generally not accepted after delivery.

• Quality Guarantee and Replacement Window
  If an item is damaged or not as described, notify us within 2 hours of delivery and provide clear photos of the product and packaging. Once verified, a free replacement or appropriate remedy will be offered, subject to availability and the nature of the issue.

• Refunds and Cancellations

• Full refund for cancellations requested at least 48 hours before delivery.

• Within 48 hours of delivery time, cancellation requests are reviewed case-by-case due to sourcing and preparation costs.

• Approved refunds are issued to the original payment method; bank processing times may apply.

• Non-Refundable Scenarios

• Incorrect/incomplete delivery address, or recipient unavailable with no alternate instructions.

• Delivery impacted by building access/security restrictions beyond our control.

• Lack of timely issue reporting or missing photo proof for damage claims.

• Post-delivery care not followed, resulting in reduced vase life (care instructions provided).

• Exchanges and Substitutions
  If a selected bloom is unavailable, we will substitute an equal or higher value stem to maintain the design and color story. If a suitable substitute is not possible, options will be discussed prior to fulfillment.

• Care and Vase Life Guidance
  With proper care, arrangements generally last 5–7 days. Keep in a cool area away from direct sun and AC vents, trim stems, refresh water daily, and follow the included care card.