Volcano Mist

How long do the flowers last?

With proper care, fresh flower arrangements typically last 5–7 days. Care instructions are included with every order.

Do you offer custom arrangements?

Yes, we create personalized bouquets and event florals tailored to preferences and occasions.

Can I schedule delivery in advance?

Yes, select a preferred date at checkout.

What payment methods are accepted?

Credit/debit cards, online payments, and cash on delivery (where available).

Do you provide event or corporate services?

Yes, we style weddings, events, and corporate spaces. Contact us for tailored packages.

Shipping and Delivery Policy

• Coverage Areas
  We deliver across all emirates of U.A.E. For remote locations, contact support to discuss options, lead times, or surcharges.

• Delivery Timing Options

• Same-day delivery: Orders placed before 11:00 AM.

• Next-day delivery: Available for orders placed after the same-day cut-off.

• Preferred windows: Chosen at checkout; we aim to meet the requested window but cannot guarantee exact minutes due to real-world constraints.

• Delivery Fees
  Delivery is free across covered areas. If a destination requires special access/permits or falls outside coverage, we will contact the customer with available options before proceeding.

• Handling and Packaging
  Arrangements are hand-delivered in protective, eco-conscious wrapping with hydration measures where feasible. Care instructions are included with every order.

• Unattended Deliveries
  If permitted by the customer and building rules, orders may be left in a safe location. Responsibility transfers upon successful drop-off per instructions.

• Delays and Exceptions
  Peak periods, traffic, road closures, extreme heat, or building restrictions may impact delivery timing. We will communicate updates and arrange the next best slot.

Return, Replacement, and Refund Policy

• Perishable Goods Policy
  Because flowers are perishable and custom arranged, returns are generally not accepted after delivery.

• Quality Guarantee and Replacement Window
  If an item is damaged or not as described, notify us within 2 hours of delivery and provide clear photos of the product and packaging. Once verified, a free replacement or appropriate remedy will be offered, subject to availability and the nature of the issue.

• Refunds and Cancellations

• Full refund for cancellations requested at least 48 hours before delivery.

• Within 48 hours of delivery time, cancellation requests are reviewed case-by-case due to sourcing and preparation costs.

• Approved refunds are issued to the original payment method; bank processing times may apply.

• Non-Refundable Scenarios

• Incorrect/incomplete delivery address, or recipient unavailable with no alternate instructions.

• Delivery impacted by building access/security restrictions beyond our control.

• Lack of timely issue reporting or missing photo proof for damage claims.

• Post-delivery care not followed, resulting in reduced vase life (care instructions provided).

• Exchanges and Substitutions
  If a selected bloom is unavailable, we will substitute an equal or higher value stem to maintain the design and color story. If a suitable substitute is not possible, options will be discussed prior to fulfillment.

• Care and Vase Life Guidance
  With proper care, arrangements generally last 5–7 days. Keep in a cool area away from direct sun and AC vents, trim stems, refresh water daily, and follow the included care card.